General l Order Information l Shipping l Returns or Exchanges l Payment Options


GENERAL

Is my order information secure online?
You can shop with confidence with SedonaSkinTherapy.com. We use advanced SSL technology, (Secure Socket Layer) which encrypts your personal information to help protect it from being decoded by anyone other than SedonaSkinTherapy.com

To verify SSL encryption, just look for a small lock near the bottom of your browser window when accessing your account.

For more information, you may also check out our Security and Privacy Policy, in the top menu.

What kind of guarantee do you have?
Our 100% Satisfaction Guarantee! We are not satisfied unless you are. If for any reason you are not completely satisfied with your purchase, you may return it for a refund or exchange.


ORDER INFORMATION

How may I place an order?
To provide our customers flexible ordering options, Sedona Skin Therapy accepts product orders online, by phone, by fax, and by mail.
For Online purchases, click on the purchase buttons adjacent to each product and follow the check out - shopping cart procedures. For Fax, Mail and Telephone orders - click on “Contact Us” for correspondence information.

How can I cancel my online order?
Since fast delivery time is important to us, we process orders throughout the day. You may request to cancel an order prior to midnight Pacific Time by calling our customer service department at
1-928-204-2432. Please keep in mind that if your order has already been processed, our customer service department will be unable to cancel it. However, if you decide you do not want the merchandise you ordered, you may return it to Sedona Skin Therapy within 30 days of receipt and receive a full refund of your total purchase price. Your satisfaction is our goal. Also see “How do I return an item?”

How do I check the status of my order?
You may either email or call us for the status of your order. We will be glad to let you know the date your order was shipped, and which shipping method was used.
If an unusual delay occurs, we will assist in the tracking of your order.


SHIPPING

How quickly will I receive my order?
Orders for all in-stock merchandise are processed within 24-36 hours, with the exception of Friday orders placed after 10 am MST, which will ship out on the following Monday. If your item is on backorder, you will be notified by phone or email. Backordered items are usually shipped within 1 week of the order date. You will receive an email confirmation once your order has been fulfilled.

How do I ship a package to a friend?
It’s easy! After clicking on the “Checkout” button in the Shopping Cart, you can enter your friend’s name and delivery address in the lower portion of the order form.
When ordering through our telephone, mail, or fax Customer Representative, you can have your items sent to any recipient’s address.

All orders are mailed via USPS Priority Mail. The Shopping Cart calculations for shipping cost may sometimes be in excess of actual shipping cost. Please note that you will be reimbursed for any overage, we only charge you actual Priority Mail fee.


RETURNS OR EXCHANGES

What if I change my mind after I receive my purchase?
We support everything we sell with a 30 day, 100% money-back guarantee if for any reason you are not completely satisfied. Just send us the unused portion of the product, or the item, with a written request stating your reason for the return/exchange, and we will give you a full refund or exchange less shipping cost.

Credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.

To expedite a prompt refund, please have your package insured by the United States Postal Service or UPS Ground. If you choose to return your order by insured mail, request a confirmation of delivery number. By choosing either of these methods, you can track your return every step of the way.

How do I exchange an item?
All Exchanges will be sent to you FREE of shipping costs. Just follow the instructions in the previous paragraph, “What if I change my mind after I receive my purchase?”, for returning your item for exchange. Include a letter stating your reason for the exchange and the item you wish to receive in it’s place. If there is a difference in price, we can make appropriate adjustments on your credit card.
You may also call us at: 1-928-204-2432, for any specific questions you may have concerning your order.


PAYMENT OPTIONS

What payment options are available?
We accept major credit or debit cards; Visa, Master Card, American Express, and Discover. You may also order by mail using your personal checks or money orders. ( When using personal checks, your order will not be expedited until your check has cleared the bank.) Please do not send cash. All prices and payments are in U.S. dollars.

Why am I charged sales tax on Internet orders?
SedonaSkinTherapy.com is registered with the state of Arizona to collect sales tax, as appropriate, on taxable items shipped within Arizona. Please note that sales tax collected is remitted by SedonaSkinTherapy.com to Arizona taxation authority as required by law. These Moines are not retained by SedonaSkinTheapy.com.

What is the total charged to my credit card?
When you place your online order you are presented with the price of the merchandise as well as the shipping charge that is applicable. If your order is to be delivered in Arizona, you will also be charged sales tax. Immediately following receipt of your order, you will be sent an order confirmation via email. This email will include an itemized list of the charges. Any discounts that may have been applied will be reflected in the email you receive.

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